GENERAL TERMS AND CONDITIONS (GTC)

https://satakeknives.com - Effective from: 2025-04-14

Preamble

Welcome to our website! Thank you for honoring us with your trust during your purchase!

If you have any questions regarding these General Terms and Conditions, the use of the website, specific products, the purchase process, or if you would like to discuss a specific request with us, please contact our staff at the provided contact details!

Impressum: Data of the Service Provider (Seller, Business)

• Name: Betyar Trade s.r.o.
• Registered Office: Hlavná 22, 943 01 Štúrovo, Slovakia
• Mailing Address: Hlavná 22, 943 01 Štúrovo, Slovakia
• Registering Authority: Okresného súdu Nitra
• Company Registration Number: 54940826
• Tax Number: 2121823286 (Slovak Tax Number)
• Community Tax Number (VAT ID): SK2121823286
• Representative: Nepusz Tamás tulajdonos
• Phone Number: +36 30 9393 946
• Email: info@satakeknives.com
• Website: https://satakeknives.com
• IBAN: SK9102000000004758309253

Hosting Provider Details

• Name: UNAS Online Kft.
• Registered Office: 9400 Sopron, Kőszegi út 14., Hungary
• Contact: unas@unas.hu
• Website: https://unas.hu/

Definitions

• Goods: movable items offered on the Website for sale, including items containing digital elements.
• Items containing digital elements: movable item that incorporates or is interconnected with digital content or a digital service in such a way that the absence of the digital content or digital service would prevent the item from performing its functions.
• Digital content: data produced and supplied in digital form.
• Parties: Seller and Buyer together.
• Consumer: a natural person acting outside their trade, business, or profession.
• Consumer contract: a contract to which one of the parties is a consumer.
• Functionality: the ability of items containing digital elements, digital content, or digital services to perform their functions in accordance with their purpose.
• Manufacturer: the producer of the Goods, in the case of imported Goods, the importer who brings the Goods into the territory of the European Union, and any person who presents himself as a manufacturer by placing his name, trademark or other distinguishing mark on the Goods.
• Interoperability: the ability of items containing digital elements, digital content or digital services to work with hardware and software other than that with which items, digital content or digital services of the same type are normally used.
• Compatibility: the ability of items containing digital elements, digital content or digital services to work, without the need for conversion, with hardware or software with which items, digital content or digital services of the same type are normally used.
• Website: the current website used for concluding the contract.
• Contract: the contract of sale concluded between the Seller and the Buyer using the Website and electronic communication.
• Durable medium: any instrument which enables the consumer or the trader to store information addressed personally to him in a way accessible for future reference for a period adequate for the purposes of the information and which allows the unchanged reproduction of the information stored.
• Means of distance communication: any means which, without the simultaneous physical presence of the parties, may be used for the conclusion of a contract between those parties. Such means include, in particular, addressed and unaddressed printed matter, standard letters, advertisements published in the press with an order form, catalogues, telephones, telefaxes and internet access devices.
• Distance contract: any consumer contract concluded under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.
• Business: a natural or legal person acting in the course of their trade, business, craft or profession.
• Buyer/You: the person concluding a contract by making a purchase offer through the Website.
• Warranty (Jótállás): In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), the warranty undertaken by the business for the proper performance of the contract beyond its legal obligation or in the absence thereof, and the mandatory warranty based on law, as defined by the Civil Code.
• Purchase Price: the consideration payable for the Goods.

Applicable Legislation

The Contract is governed by Hungarian law, and in particular by the following legislation:

• Act CLV of 1997 on Consumer Protection
• Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
• Act V of 2013 on the Civil Code
• Government Decree 151/2003. (IX.22.) on the mandatory warranty for certain durable consumer goods
• IM Decree 10/2024. (VI.28.) specifying the range of durable consumer goods subject to mandatory warranty (Please check if your products fall into this category)
• Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
• NGM Decree 19/2014. (IV.29.) on the procedural rules for handling warranty and guarantee claims regarding items sold under a contract between a consumer and a business
• Act LXXVI of 1999 on Copyright
• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation - GDPR)
• Government Decree 373/2021. (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods and the provision of digital content and digital services

Scope and Acceptance of the GTC

The content of the contract concluded between us – in addition to the provisions of the relevant mandatory legislation – is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, this GTC contains your and our rights and obligations, the conditions for the conclusion of the contract, the deadlines for performance, the delivery and payment terms, the liability rules, and the conditions for exercising the right of withdrawal.

Technical information necessary for using the Website, which is not contained in this GTC, is provided in other information available on the Website.

Before finalizing your order, you are obliged to read and understand the provisions of these GTC. Acceptance of the GTC occurs by ticking the appropriate checkbox during the order process. Acceptance of the GTC is a condition for the conclusion of the contract.

Language and Form of the Contract

The language of the contracts covered by these GTC is Hungarian.

The contracts covered by these GTC are not considered written contracts, they are not filed by the Seller and are not subsequently accessible.

Prices

The prices on the Website are gross prices, stated in HUF (Hungarian Forint), and include 27% Value Added Tax (VAT), unless a different VAT rate is indicated in the product description (e.g., 5% VAT content based on legal requirements).

The possibility that the Seller may modify prices for business policy reasons is not excluded. Price modifications do not extend to contracts already concluded. If the Seller has indicated an incorrect price and an order for the Goods has been received, but a contract has not yet been concluded by the parties, the Seller shall proceed according to the "Procedure in case of incorrect price" section of the GTC.

Procedure in case of incorrect price

An obviously incorrect price is considered to be:

• a price of 0 HUF,
• a price reduced by a discount but incorrectly calculated compared to the percentage discount indicated next to the original price.

In case of an incorrect price indication, the Seller offers the possibility to purchase the Goods at the correct price, based on which the Buyer can decide whether to order the Goods at the correct price or not to take this opportunity, in which case no contract is concluded between the Parties.

Complaint Handling and Legal Remedies

The consumer may submit warranty, product warranty, or guarantee claims related to the Goods, or objections regarding the conduct, activity, or omission of the Seller or a person acting on behalf or for the benefit of the Seller directly related to the distribution or sale of goods to consumers, aiming to cease an individual infringement of rights or interests (consumer complaint according to the Fgytv.), using the following contact details and methods:

• In writing via email address: info@satakeknives.com
• In writing via postal mail:
  Betyar Trade s.r.o, Hlavná 22, 943 01 Štúrovo, Slovakia
• Verbally by phone: +36 30 9393 946
• Verbally via other electronic communication means: [E.g., Skype, Chat, if available] (Please fill in if available)

Warranty, product warranty, or guarantee claims of the consumer shall be handled by the Seller not according to the rules on consumer complaint handling of the Fgytv., but according to specific legislation (see Warranty and Guarantee section).

The consumer may submit their complaint according to the Fgytv., which is an objection aiming to cease an individual infringement of rights or interests related to the conduct, activity, or omission of the business or a person acting on behalf or for the benefit of the business directly related to the distribution or sale of goods to consumers - except for warranty, product warranty, or guarantee claims - verbally or in writing to the business.

Verbal complaints must be examined by the business immediately and remedied if necessary. If the consumer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the business must immediately draw up a record of the complaint and its position regarding it, and in the case of a verbal complaint communicated in person, hand over a copy to the consumer on the spot, and in the case of a verbal complaint communicated by phone or other electronic communication service, send it to the consumer within 30 days at the latest - in accordance with the regulations for responding to written complaints - simultaneously with the substantive response.

The record of the complaint must contain the following:

• the consumer's name, address,
• the place, time, and method of submitting the complaint,
• a detailed description of the consumer's complaint, a list of documents, papers, and other evidence presented by the consumer,
• the business's statement on its position regarding the consumer's complaint, if immediate investigation of the complaint is possible,
• the signature of the person drawing up the record and - except for verbal complaints communicated by phone or other electronic communication service - the consumer's signature,
• the place and time of drawing up the record,
• in the case of a verbal complaint communicated by phone or other electronic communication service, the unique identification number of the complaint.

Written complaints must be answered by the business in writing within thirty days of receipt in a substantive manner that can be verified, and arrangements must be made for its communication, unless directly applicable legal acts of the European Union provide otherwise. The business must justify its position rejecting the complaint. In case of rejection of a complaint, the business must inform the consumer in writing about which authority or conciliation body they may initiate proceedings with, depending on the nature of their complaint. The information must also include the registered office, phone and internet contact details, and mailing address of the competent authority or the conciliation body according to the consumer's place of residence or stay. The Seller has not made a general submission statement in conciliation body proceedings.

If a potential consumer dispute between the Seller and the consumer is not settled during negotiations, the following legal remedies are available to the consumer:

Consumer Protection Authority Procedure

Complaints can be filed with the consumer protection authorities. If the consumer perceives an infringement of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent according to their place of residence. Following the evaluation of the complaint, the authority decides whether to conduct a consumer protection procedure. The first-instance consumer protection authority tasks are carried out by the competent metropolitan and county government offices according to the consumer's place of residence.

The contact details of the competent Government Offices can be found here: https://kormanyhivatalok.hu/elerhetosegek (Select the Metropolitan/County Government Office, then the Consumer Protection Main Department/Department).

(Note: The original GTC contained a complete list of all Government Offices' contact details. For space saving and ensuring up-to-date information, we recommend using the link instead of the full list.)

Court Procedure

The client is entitled to enforce their claim arising from a consumer dispute before a court within the framework of civil procedure, according to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Body Procedure

If your consumer complaint is rejected, you are entitled to turn to the Conciliation Body competent according to your place of residence or stay, or the Conciliation Body specified in your application. A prerequisite for initiating the conciliation body procedure is that the consumer attempts to settle the dispute directly with the business concerned.

The conciliation body – unless the consumer requests a personal hearing – shall hold the hearing online via an electronic device providing simultaneous audio and video transmission (hereinafter: online hearing).

The business is subject to a cooperation obligation in the conciliation body procedure, within which we are obliged to send our response to the conciliation body within the deadline set by the conciliation body's request. With the exception of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the business must ensure the participation of a person authorized to reach an agreement at the hearing. The representative of the business authorized to reach an agreement must participate in the online hearing online. If the consumer requests a personal hearing, the representative of the business authorized to reach an agreement must participate in the hearing at least online.

More information about Conciliation Bodies is available here: https://www.bekeltetes.hu

Contact details of the regionally competent Conciliation Bodies:

(Note: The contact details of other Conciliation Bodies can be found on the https://www.bekeltetes.hu website. The list above contains only the bodies listed in the Chef's UNIFORM GTC. It is recommended to use the full list or the link due to the competence based on the consumer's place of residence).

Conciliation Body Procedure for Persons Not Qualifying as Consumers

According to the Consumer Protection Act, in the context of the Conciliation Body procedure, a consumer also includes a civil organization, church legal entity, condominium, or housing cooperative acting outside its own profession and economic activity for purposes falling outside that scope, which purchases, orders, receives, uses, or avails itself of goods or is the addressee of commercial communication or an offer regarding goods. The Conciliation Body is entitled to check and examine whether the quality of a consumer exists. The rules of procedure are those set out under Conciliation Body.

Copyrights

According to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act), the website is considered a work protected by copyright, thus all parts thereof are under copyright protection. Pursuant to Section 16 (1) of the Copyright Act, the unauthorized use of graphical and software solutions, computer programs found on the website, or the use of any application with which the website or any part thereof can be modified, is prohibited. Any material can only be taken from the website and its database with the written consent of the rights holder, with reference to the website and indication of the source. The rights holder is: Betyar Trade s.r.o.

Other Reviews

The Seller may use external, independent review systems' services for collecting and displaying customer opinions. Such platforms may include, among others: Árukereső, Trustindex, Google, Árgép, Facebook.

(Note: If the Árukereső Trusted Shop program is used and data is transferred to them, this must be detailed in the Privacy Policy, as included in the previously prepared version).

Partial Invalidity, Code of Conduct

If any point of the GTC is legally incomplete or ineffective, the other points of the contract shall remain in effect, and the provisions of the relevant legislation shall apply instead of the ineffective or incorrect part.

The Seller does not have a code of conduct according to the Act on the prohibition of unfair commercial practices against consumers.

Information on the Functionality of Items Containing Digital Elements and the Applied Technical Protective Measures

The availability of the servers providing the data displayed on the website is [Exact value, e.g., above 99.9%] annually. Regular backups are made of the entire data content, so in case of problems, the original data content can be restored. The data displayed on the website are stored in [Type(s) of database used, e.g., MSSQL, MySQL, etc.] databases. Sensitive data are stored with strong encryption, and hardware acceleration built into the processor is used for their encoding. (Please specify or delete irrelevant technical details).

Information on the Essential Characteristics of the Goods

Information about the essential characteristics of the Goods available for purchase on the website is provided in the descriptions for each product.

Correction of Data Entry Errors - Responsibility for the Accuracy of Provided Data

During the order process, you have the continuous possibility to modify the data you entered before finalizing the order (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide are entered accurately, as the Goods will be invoiced and shipped based on the data you provide. Please note that an incorrectly provided email address or a full mailbox may result in the non-delivery of the confirmation and may prevent the contract from being concluded.

If the Buyer finalizes their order and discovers an error in the provided data, they must initiate the modification of their order as soon as possible. The Buyer can notify the Seller of the modification of the incorrect order by sending an email from the email address provided during the order or by making a phone call.

Website Usage

Purchasing is not conditional on registration. You can place an order on the Website without registration.

Registration is possible for your convenience. As a registered user, you do not need to re-enter your data for subsequent purchases. The provision of data required for registration is voluntary, its legal basis is your consent.

The Purchase Process

Warranty (Szavatosság) and Guarantee (Jótállás)

The rules for handling warranty and guarantee claims related to the Goods are contained in Hungarian legislation, particularly the Civil Code, NGM Decree 19/2014. (IV. 29.), Government Decree 151/2003. (IX.22.) (in case of products subject to mandatory guarantee), and Government Decree 373/2021. (VI. 30.).

The Seller is responsible for defective performance. In case of defective performance, you may assert warranty, product warranty, or guarantee rights depending on the nature of the Goods.

Warranty (Kellékszavatosság)

Based on your warranty claim, you may choose to

• request repair or replacement, unless meeting the claim you chose is impossible or would incur disproportionate additional costs for the business compared to fulfilling another warranty claim;
• if you did not request or could not have requested repair or replacement, you may demand a proportionate reduction in price, or you may repair the defect yourself at the business's expense or have it repaired by someone else, or
• in the last resort, withdraw from the contract.

Withdrawal is not possible due to a minor defect. You may switch from one chosen warranty right to another. You shall bear the cost of the switch, unless it was justified or the business gave cause for it.

You can enforce your warranty claim within two years from the date of performance. In case of second-hand goods, this period may be shorter, but no less than one year.

After discovering the defect, you must notify the business of the defect without delay, but no later than within two months of discovering the defect.

Enforcing a warranty claim communicated within six months of performance has no other condition than notifying the defect; you only need to prove that you purchased the product from the Seller (with an invoice or copy of the receipt). However, after six months from performance, you must prove that the defect you recognized already existed at the time of performance.

Product Warranty (Termékszavatosság)

In case of a defect in a movable item (product), you may assert a product warranty claim instead of a warranty claim.

As a product warranty claim, you may only request the repair or replacement of the defective product. A product is defective if it does not comply with the quality requirements in force at the time of its placing on the market, or if it does not have the properties specified in the manufacturer's description.

You can assert your product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline, you lose this entitlement.

A product warranty claim can only be asserted against the manufacturer or distributor of the movable item. You must prove the defect of the product.

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that

• it did not produce or place the product on the market in the course of its business or independent professional activity, or
• the defect was not recognizable at the time of placing on the market according to the state of science and technology, or
• the defect of the product resulted from the application of a law or mandatory official regulation.

You cannot assert a warranty claim and a product warranty claim simultaneously for the same defect. However, if your product warranty claim is successfully enforced, you can assert your warranty claim regarding the replaced product or repaired part against the manufacturer.

Guarantee (Jótállás)

For certain durable consumer goods, legislation prescribes mandatory guarantee (Government Decree 151/2003. (IX.22.) and IM Decree 10/2024. (VI.28.)). If the product you purchased is such an item, it is subject to mandatory guarantee. The duration of the mandatory guarantee depends on the purchase price in tiered bands (e.g., from HUF 10,000 to HUF 250,000 it is 1 year, from HUF 250,000 to HUF 500,000 it is 2 years, above HUF 500,000 it is 3 years).

Based on your guarantee claim, you may choose to

• request repair or replacement, unless meeting the claim you chose is impossible or would incur disproportionate additional costs for the business compared to fulfilling another guarantee right;
• if you did not request or could not have requested repair or replacement, you may demand a proportionate reduction in price, or you may repair the defect yourself at the business's expense or have it repaired by someone else, or
• in the last resort, withdraw from the contract.

Withdrawal is not possible due to a minor defect. The guarantee period begins on the date of delivery of the consumer good to the consumer, or if the installation is performed by the business or its agent, on the date of installation.

The business is only exempted from its guarantee obligation if it proves that the cause of the defect arose after performance.

You cannot assert a warranty claim and a guarantee claim, or a product warranty claim and a guarantee claim simultaneously for the same defect. Otherwise, however, the rights arising from the guarantee are independent of the warranty and product warranty entitlements.

The procedural rules for handling warranty and guarantee claims are contained in NGM Decree 19/2014. (IV. 29.). Accordingly, the business must draw up a record of the consumer's warranty or guarantee claim and hand over a copy to the consumer. The record must contain the consumer's name, address, a description of the claim, and the right the consumer wishes to assert. If the business can state whether the claim is fulfillable at the time of its notification, it must record in the minutes whether it fulfills or rejects the claim and the reasons for doing so. If the business cannot state whether the claim is fulfillable at the time of its notification, it must inform the consumer of its position within five business days in a verifiable manner.

Right of Withdrawal

According to Government Decree 45/2014. (II.26.) on the detailed rules of distance contracts, a consumer may withdraw from the contract without stating a reason within 14 days from the conclusion of the contract.

The withdrawal period

• in the case of a contract for the sale of goods
  • where several items are sold, from the day the consumer or a third party designated by the consumer, other than the carrier, takes possession of the last item;
  • when delivering goods consisting of multiple lots or pieces, from the day the consumer or a third party designated by the consumer, other than the carrier, takes possession of the last lot or piece;
  • in the case of goods to be delivered regularly over a defined period, from the day the consumer or a third party designated by the consumer, other than the carrier, takes possession of the first item.
• in the case of a service contract, from the day of the conclusion of the contract.

If the consumer made the offer to conclude the contract, the consumer is entitled to withdraw their offer even without concluding the contract (this terminates the offer's binding effect to conclude the contract).

To exercise the right of withdrawal, the consumer must send a clear statement to the business (e.g., by post, fax, or email). The consumer exercises their right of withdrawal within the deadline if they send their withdrawal statement to the business before the deadline expires.

In case of exercising the right of withdrawal, the consumer must send back or hand over the Goods to the business or a person authorized by the business to receive the Goods without undue delay, but no later than within 14 days from the communication of the withdrawal. The return is considered to have been made within the deadline if the consumer sends the Goods before the deadline expires.

The consumer shall bear the direct cost of returning the Goods. However, the business shall bear the cost of return if the business has undertaken to bear this cost.

You are liable for any diminished value of the Goods resulting from the handling of the Goods other than what is necessary to establish the nature, characteristics and functioning of the Goods.

The business is obliged to refund the full amount paid by the consumer, including delivery costs, without delay, but no later than within 14 days from becoming aware of the withdrawal. The business may withhold the refund until it has received the Goods back, or the consumer has supplied proof of having sent back the Goods; whichever is the earliest.

The right of withdrawal CANNOT be exercised in the following cases:

• in respect of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., certain clothing items if the hygienic protective film has been removed);
• in respect of goods which are, after delivery, according to their nature, inseparably mixed with other items;
• in the case of non-prefabricated goods made on the basis of the consumer's instruction or explicit request, or goods clearly personalized for the consumer;
• in respect of the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
• in the case of a service contract after the service has been fully performed, if the performance has begun with the consumer's express prior consent, and the consumer has acknowledged that they will lose their right of withdrawal once the contract has been fully performed by the business.

Cooperating Partners (Service Providers / Data Processors)

In the performance of the contract, the Seller cooperates with the following partners. They may process the data you provide in certain cases for the performance of their task, as described in the Privacy Policy.

• Shipping Service Provider:
  • Name: Packeta Slovakia s.r.o.
  • Registered Office: Kukučínova 2, 831 03 Bratislava, Slovakia
  • Website: https://www.packeta.sk / https://www.packeta.hu
  • Activity: Delivery of the ordered product to the Buyer.

  (Please list all used shipping partners following the pattern above).

• Online Payment Service Provider:
  • Name: Stripe, Inc.
  • Registered Office: 510 Townsend Street, San Francisco, CA 94103, United States of America
  • Website: https://www.stripe.com
  • Activity: Secure processing of online credit card payments.

  (Please list all used online payment partners following the pattern above, e.g., Barion, OTP Simple, etc.).

• Invoicing Software Provider:
  • Name: [Name of invoicing software, e.g., Szamlazz.hu - Billingo - or UNAS, if they provide this] (Please fill in)
  • Registered Office: [Service provider's registered office] (Please fill in)
  • Website: [Website] (Please fill in)
  • Activity: Issuing and managing invoices and accounting documents.
• Accountant:
  • Name: [Name of accounting firm / Accountant's name] (Please fill in)
  • Registered Office: [Registered office] (Please fill in)
  • Activity: Handling the business's accounting tasks.
• CRM/Marketing System Provider:
  • Name: [Name of CRM/marketing system provider] (Please fill in)
  • Registered Office: [Registered office] (Please fill in)
  • Website: [Website] (Please fill in)
  • Activity: Customer relationship management, newsletter sending, marketing automation.

  (Note: If UNAS provides CRM/marketing functions, this might be covered under the UNAS entry, or listed here if they are a distinct service provider).

(Please list any other external service providers who process your customers' data during contract performance - e.g., online chat provider, other review programs if data transfer occurs to them, etc.)

Final Provisions

Matters not regulated by these GTC are governed by the applicable Hungarian legislation, particularly the Civil Code, Ektv., Fgytv., the Government Decree on distance contracts, and the provisions of the Privacy Policy.

The Seller reserves the right to unilaterally modify these GTC. Modifications shall enter into force 15 days after their publication on the Website. Modifications do not apply to contracts already concluded.

By using the Website, you accept these GTC.

These GTC are effective from [Year].[Month].[Day]. (Please fill in the exact date).

Privacy Policy

This Privacy Policy aims to inform visitors of the website https://satakeknives.com (hereinafter: the Website) and users of the Services (hereinafter: Data Subject) about the data processing activities performed by Betyar Trade s.r.o. (hereinafter: the Data Controller).

The Data Controller is committed to protecting the personal data of Data Subjects and pays particular attention to ensuring the right to informational self-determination. The Data Controller handles personal data confidentially and takes all technical and organizational security measures that guarantee the security of the data.

The data processing activities of the Data Controller comply with the provisions of this Policy and the applicable Hungarian and European legislation, with particular regard to Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, hereinafter: GDPR) and Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (hereinafter: Infotv.).

1. Data of the Data Controller

• Service Provider/Data Controller Name: Betyar Trade s.r.o.
• Registered Office: Hlavná 22, 943 01 Štúrovo, Slovakia
• Company Registration Number: 54940826
• Tax Number: 2121823286 (Slovak Tax Number)
• Community Tax Number (VAT ID): SK2121823286 (If applicable for intra-EU trade)
• Phone Number: +36 30 9393 946
• Email Address: info@satakeknives.com
• Website: https://satakeknives.com
• Representative (if any, recommended to provide): [Name, Title of Representative] (Please fill in)

2. Purpose, Legal Basis, and Scope of Data Processing

The Data Controller processes personal data for the following purposes:

• Purpose: Fulfilment of orders, delivery of goods, invoicing, processing online payments.
  • Legal Basis: Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (Article 6(1)(b) of the GDPR).
  • Scope of Processed Data: Name, shipping address, billing address, phone number, email address, order details (product name, quantity, price, payment method, shipping method).
• Purpose: Communication with the Data Subject regarding the order, delivery, or other service-related matters.
  • Legal Basis: Processing is necessary for the purposes of the legitimate interests pursued by the Data Controller (Article 6(1)(f) of the GDPR), which in this case is efficient customer communication and the proper provision of the service.
  • Scope of Processed Data: Name, phone number, email address, content of communication.
• Purpose: Processing technical data recorded during Website visits (e.g., IP address).
  • Legal Basis: Processing is necessary for the purposes of the legitimate interests pursued by the Data Controller (Article 6(1)(f) of the GDPR), which in this case includes ensuring the proper functioning of the Website, developing services, and statistical purposes. In certain cases, the use of cookies may be based on the Data Subject's consent (Article 6(1)(a) of the GDPR and Act CVIII of 2001 on certain issues of electronic commerce services and information society services - Ektv.). A separate cookie policy is available/will be available regarding cookies.
  • Scope of Processed Data: IP address, browser type, operating system characteristics, date and time of visit, pages visited.

3. Duration of Data Processing

The Data Controller processes personal data until the purpose of the data processing is achieved, unless otherwise required by law.

• Data related to order fulfillment (name, address, order details) are processed by the Data Controller until the end of the civil law limitation period, i.e., for 5 years from the fulfillment of the order.
• Billing data must be retained by the Data Controller for 8 years from the date of the invoice, based on accounting regulations. (Slovak laws may have similar provisions, it is worth confirming this).
• Data arising from communication is processed by the Data Controller for 1 year after the case is closed, or until deletion is requested by the Data Subject, unless longer retention is necessary for the enforcement of legal claims.
• Technical data recorded during Website visits (IP address) are processed after the visit ends, or depending on cookie settings. The cookie policy provides detailed information on cookie retention periods.

4. Data Processors

The Data Controller may use the following data processors to fulfill orders and provide services. Data processors do not make independent decisions; they process personal data solely according to the contract concluded with the Data Controller and the instructions of the Data Controller, and they may use the data only for the purposes defined by the Data Controller.

• Shipping Partner:
  • Name: Packeta Slovakia s.r.o.
  • Address: Kukučínova 2, 831 03 Bratislava, Slovakia (It is recommended to use the company's registered office address if available on the website).
  • Website: https://www.packeta.sk / https://www.packeta.hu (It is recommended to link the Hungarian site if available).
  • Purpose of Data Processing: Delivery of ordered products to the Data Subject.
  • Scope of Processed Data: Name, shipping address, phone number, email address, package information.
• Online Payment Service Provider:
  • Name: Stripe, Inc.
  • Address: 510 Townsend Street, San Francisco, CA 94103, United States of America (Providing the registered office is important).
  • Website: https://www.stripe.com
  • Purpose of Data Processing: Secure and efficient processing of online payments.
  • Scope of Processed Data: Name, email address, payment data (credit card details – handled directly by Stripe, the Data Controller does not have access to the full credit card number).
• Website Operator/Hosting Provider (if any, recommended to provide):
  • Name: [E.g., Rackhost Zrt., or name of other provider] (Please fill in)
  • Address: [Registered office address] (Please fill in)
  • Website: [Website address] (Please fill in)
  • Purpose of Data Processing: Technical operation of the Website, data storage.
  • Scope of Processed Data: All personal data processed on the Website (including order and contact data, depending on the role of the hosting provider).
• Accounting Service Provider (if any):
  • Name: [Name of accounting firm] (Please fill in)
  • Address: [Registered office address] (Please fill in)
  • Purpose of Data Processing: Fulfillment of accounting and tax obligations.
  • Scope of Processed Data: Billing data, order data necessary for accounting.

Data Transfer to Third Countries:

Since the registered office of Stripe, Inc. is located in the United States of America, certain personal data will be transferred outside the European Union/European Economic Area to a third country (USA) during online payment. Stripe undertakes to comply with the GDPR and provides appropriate safeguards regarding the level of data protection (e.g., Standard Contractual Clauses, Binding Corporate Rules, if applicable). Stripe provides detailed information on this in its own privacy policy. It is important that the Data Controller also ensures that the data processor provides appropriate safeguards.

5. Rights of Data Subjects

Under the GDPR and Infotv., Data Subjects have the following rights regarding the processing of their personal data:

• Right to Information (Right of Access): The Data Subject is entitled to receive confirmation from the Data Controller as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the information contained in the Policy.
• Right to Rectification: The Data Subject is entitled to obtain from the Data Controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the Data Subject is entitled to have incomplete personal data completed, including by means of providing a supplementary statement.
• Right to Erasure ('right to be forgotten'): The Data Subject is entitled to obtain from the Data Controller the erasure of personal data concerning him or her without undue delay if the purpose of the data processing has ceased, the Data Subject withdraws their consent (if the legal basis for processing was consent), the Data Subject objects to the processing and there are no overriding legitimate grounds for the processing, the personal data have been unlawfully processed, or the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the Data Controller is subject. The Data Controller is not always obliged to comply with a request for erasure based on a legal obligation or legitimate interest.
• Right to Restriction of Processing: The Data Subject is entitled to obtain from the Data Controller restriction of processing where the accuracy of the personal data is contested by the Data Subject (for a period enabling the Data Controller to verify the accuracy of the personal data), the processing is unlawful and the Data Subject opposes the erasure of the personal data and requests the restriction of their use instead, the Data Controller no longer needs the personal data for the purposes of the processing, but they are required by the Data Subject for the establishment, exercise or defence of legal claims, or the Data Subject has objected to processing (pending the verification whether the legitimate grounds of the Data Controller override those of the Data Subject).
• Right to Data Portability: The Data Subject is entitled to receive the personal data concerning him or her, which he or she has provided to a Data Controller, in a structured, commonly used and machine-readable format and has the right to transmit those data to another Data Controller without hindrance from the Data Controller to which the personal data have been provided, where the processing is based on consent or on a contract and the processing is carried out by automated means.
• Right to Object: The Data Subject is entitled to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on public interest or the legitimate interests of the Data Controller or of a third party, including profiling based on those provisions. In this case, the Data Controller shall no longer process the personal data unless the Data Controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the Data Subject or for the establishment, exercise or defence of legal claims.
• Right to withdraw consent: Where the legal basis for data processing is the Data Subject's consent, the Data Subject is entitled to withdraw their consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
• Right to lodge a complaint with a supervisory authority: The Data Subject is entitled to lodge a complaint with a supervisory authority if, in their opinion, the processing of personal data relating to them infringes the provisions of the GDPR.

6. Exercising Rights

The Data Subject may exercise the above-mentioned rights by contacting the Data Controller using one of the following contact details:

• By Post:
  Betyar Trade s.r.o, Hlavná 22, 943 01 Štúrovo, Slovakia
• By Email: info@satakeknives.com
• By Phone: +36 30 9393 946

The Data Controller shall provide information on action taken on a request under rights of the Data Subject without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. The Data Controller shall inform the Data Subject of any such extension within one month of receipt of the request, together with the reasons for the delay.

If the Data Controller does not take action on the request of the Data Subject, the Data Controller shall inform the Data Subject without undue delay and at the latest within one month of receipt of the request of the reasons for not taking action and on the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy.

Lodging a complaint with a supervisory authority:

If the Data Subject feels that their rights related to the processing of personal data have been infringed, they may lodge a complaint with the Slovak supervisory authority:

Office for Personal Data Protection of the Slovak Republic

• Address: Hraničná 12, 820 07 Bratislava 27, Slovakia
• Website: https://dataprotection.gov.sk/uoou/
• Email: [Email address available on the authority's website] (It is recommended to insert the exact email address)
• Phone: [Phone number available on the authority's website] (It is recommended to insert the exact phone number)

Furthermore, the Data Subject may also lodge a complaint in Hungary with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH):

Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)

• Address: 1055 Budapest, Falk Miksa utca 9-11., Hungary
• Postal Address: 1363 Budapest, Pf.: 9., Hungary
• Website: https://www.naih.hu/
• Email: ugyfelszolgalat@naih.hu
• Phone: +36 (1) 391-1400

7. Data Security

The Data Controller takes all necessary technical and organizational measures to ensure the security of personal data provided by Data Subjects, to prevent their unauthorized or unlawful processing, accidental loss, destruction or damage.

During data processing, the Data Controller ensures that personal data is accessed only by those persons who are strictly necessary to achieve the purpose, and only to the extent necessary for the performance of their duties.

8. Other Provisions

The Data Controller reserves the right to unilaterally modify this Privacy Policy. Data Subjects will be notified of modifications by means of information published on the Website. By using the Website or the services after the modifications come into effect, the Data Subject accepts the modified Privacy Policy.

This Policy is effective from [Day] May 2024. (Please fill in the exact day).